SUPPORT

Modern efficient businesses rely on both their Information Technology & Communications to gain and keep that important competitive edge, The Telecottage offers independent guidance on a wide range of issues.

Appointments can be booked for:
> onsite "PC-Doctor" visits for a comprehensive service, and
> remote "PC-Rescue" sessions for when an onsite visit is not necessary.

PC-DOCTOR ... friendly professional on-site support
Minimum Charge: 1 Hour ( then per 15 minutes ) + Return Mileage to your premises.

Whether for Personal use, Home Office or Small Business, all computer users just want 'the technology to work'. Having your new computer suite professionally supplied and installed by The Telecottage is an excellent start.

Should a problem arise, clients appreciate knowing that they can call upon a high level of professional friendly expertise with "PC-Doctor" to solve the problem efficiently with a prompt appointment at their premises.

PC-RESCUE ... immediate assistance Minimum Charge: 15 minutes ( then per 15 minutes )
Whether at home or working from your office, all computer users need access to friendly support between visits to quickly resolve small annoying problems or resolve issues that crop up from time to time, but perhaps do not justify the cost of an onsite appointment. Having discussed, supplied and installed your new computer suite, printer or broadband internet access clients can continue to rely upon a high level of professional friendly support by telephone, email, fax or remote access to answer questions or solve a problem as required. Each question is typically answered within the minimum 15 minutes charge and clients are invoiced monthly with every 5th question FREE. Should immediate assistance be required, a "PC-Rescue" session may enable me to quickly resolve an issue that you are experiencing.

For some computers, it may not be possible initially to run "PC-Rescue". If this occurs, telephone assistance can be given providing you can share your screen display.

APPOINTMENT CHARGES			Monday - Friday: 10am - 5pm	�48 per hour	60p per Return Mile
*Appointments outside normal business hours, at weekends and during bank holidays are charged 50% more.*

	No Cure = No Pay is my unique guarantee that if the problem can not be cured, then you need pay nothing.

NEED TO CHANGE YOUR APPOINTMENT?		> Please give at least 24 hours notice to avoid being invoiced for the minimum hourly charge. > Missed on-site appointments are charged at the minimum rate, plus return mileage if appropriate.